Restoration

Buying repair work under duress without paying for it twice.

Restoration is the only home services category where homeowners are usually buying under duress — flooded basement, foundation crack, mold disclosure on a sale. Insurance covers some of it, but adjusters underestimate scope and contractors mark up emergency rates 40–60 percent. We break down what's covered, what to negotiate, and which contractors are actually IICRC-certified instead of just claiming to be.

What a Restoration Project Can Include

Water and Fire Damage

Emergency water extraction, structural drying, flood restoration, fire and smoke damage cleanup, soot removal, and content restoration. The first 24–48 hours determine whether mold becomes a separate project; certified IICRC contractors document moisture readings, not just visual progress.

Mold, Radon, and Air Quality

Mold remediation, attic mold, black mold testing, radon mitigation, and crawl space encapsulation. Remediation scope hinges on containment and clearance testing — not just visible removal. Skipping clearance testing is how the same problem comes back next season.

Foundation and Structural

Foundation crack repair, slab leveling, pier and beam underpinning, sagging floor reinforcement, and basement waterproofing including French drains and sump pumps. Structural diagnosis from a licensed engineer should precede the contractor scope, not follow it.

Hazardous Materials

Asbestos abatement, lead paint removal, biohazard cleanup, and other regulated-material work. State-licensed abatement contractors are required for most jobs; we never recommend DIY removal of regulated materials. Containment, monitoring, and disposal documentation are non-negotiable.

Common Questions from Homeowners

Will insurance pay for this?

Sudden and accidental water damage from a burst pipe — usually yes. Gradual seepage, foundation movement, and pre-existing mold — usually no. Read your policy's water and earth-movement exclusions before assuming coverage. Documentation in the first 48 hours is what determines a claim outcome.

How do I verify a restoration contractor is legitimate?

IICRC certification for water and mold work, state licensing for asbestos and lead, and proof of pollution-liability insurance. A certificate hanging on the wall is not the same as a current credential — verify on the IICRC site directly. Emergency-priced contractors who can't produce these documents same-day usually can't produce them at all.

Should I use the insurance-preferred contractor?

Maybe. Preferred contractors close claims fast but answer to the carrier, not you. You can choose your own contractor under most policies; the carrier just won't recommend one that won't accept their pay rate. A second opinion on scope is worth its hourly fee for any claim above ten thousand.

Restoration Articles

In-depth guides on specific restoration topics.

Overview Guides
Basement Waterproofing
Crawl Space
Foundation Repair
Mold Remediation
Radon

Restoration FAQ